Terms and conditions

Encontra Carros (encontracarros.pt) brings together in one place the car listings of the main Portuguese websites, shows the market numbers and sells a few paid products, described below. Contact: [email protected].

Service provider: Unruly Tomorrow, Lda, NIF 519 700 228.

By using the site or buying a product you accept these terms. Personal data is processed as explained in the Privacy Policy.

We don’t sell cars or act as an intermediary in any deal. The listings belong to dealers and private sellers, and almost all of them are published on other websites. The deal is always between you and the seller.

The listings, prices and car details come from those websites and from the sellers. They may contain errors, be out of date or the car may already have been sold. Always confirm with the seller and see the car before you pay.

The account is free and you sign in with your Google account, with a code sent to your email or with email and password. With it you get 15 questions a month to the Market Agent, 1alert with one email a day, favourites and the weekly email "O mercado esta semana" (the market this week).

You can delete your account whenever you like, in Settings. Deleting the account cancels your subscriptions immediately and deletes the reports you bought, which stop being available.

The prices of the products you buy on the site already include VAT (IVA) at the legal rate in force. The price you see is the price you pay, and the VAT is shown separately on the invoice.

• EncontraCarros Report: €4.99, one-off payment. A full analysis of a listing: fair price, comparison with identical cars, price history and time to sell. It stays available in your account for good.
• Sale report: €4.99, one-off payment. How much your car is worth and what price to list it at. Recommended price, current competition and expected time to sell.
• Listing highlight: €14.99, one-off payment, for 30 days. Publishing a private seller’s listing on Encontra Carros always includes a highlight.
• EncontraCarros Plus: €9.99/month, monthly subscription. Unlimited questions to the Market Agent and alerts on all your searches, once a day or instantly. Cancel whenever you like.
• Verified Dealer: €49/month, monthly subscription. Your dealership’s stock compared with the market and with the competition, EncontraCarros Plus included, 3 highlights a month (more if you need them, paid separately) and a verified page with your contact details and your own listings.
• Advertising banner: €99 a month, arranged by email. See Advertising.

The price you pay is the one shown on the purchase button. If we change the price of a subscription, we will tell you by email at least 30 days in advance and you can cancel before the new price applies.

On listings and on some pages we show a link to the car’s history report from carVertical, our partner, with a discount code. That product is sold by carVertical, under its own terms. carVertical may pay us a share of that sale, at no extra cost to you.

Payments are processed by Creem (creem.io), of Armitage Labs OÜ (Rotermanni 14, 10111 Tallinn, Estonia, registration no. 16977866), which acts as reseller (merchant of record): Creem charges you, issues the invoice and handles the VAT, under its buyer terms. The invoice arrives by email. The service you buy is provided by Encontra Carros. Invoices, card and cancellations are in Subscriptions and invoices.

• Reports: available straight after payment, on the report’s page and in Purchases, for as long as the account exists.
• Highlight: starts when the payment is confirmed. If the listing already has a highlight running, the new one starts when that one ends. If the listing is waiting for review, the waiting time does not count.
• Subscriptions: active straight after payment.

If you are a consumer, you have 14 days to withdraw from a purchase made on the site, without giving a reason, under Decreto-Lei n.º 24/2014 (the Portuguese distance selling law), with the exception below. Just write to [email protected] saying that you withdraw. We refund the amount using the same means of payment, within 14 days of your request.

Reports and highlights. These are one-off payments, supplied straight after payment. On the payment page you ask for supply to start immediately and acknowledge that, from then on, you lose the right of withdrawal. So a report that is already available and a highlight that has already started are not refunded. A highlight that had not yet started (queued after another one) is refunded. If what you paid for is not delivered or has an error on our part, we refund the amount.

Subscriptions. If you withdraw from EncontraCarros Plus or Verified Dealer within 14 days of the first purchase, we refund the full amount paid.

EncontraCarros Plus and Verified Dealer renew every month, on the same date, and are charged at the start of each month.

You can cancel whenever you like in Subscriptions and invoices. Cancellation takes effect at the end of the month already paid: until then you keep access, and there are no further charges. Outside the right of withdrawal, we do not refund the unused part of the month.

If a payment fails, Creem tries again for a few days. If it keeps failing, the subscription ends.

• A highlighted listing appears at the top of similar searches and among the alternatives shown on other listings, always with the label "Destaque" (featured). When there are more highlights than places, they take turns. We do not guarantee a position, a number of visits or a sale.
• The highlight lasts 30 days and ends earlier if the car is sold, if the listing is deleted or if it leaves the website it came from. A highlight that ends earlier is not refunded (see Right of withdrawal). A highlight that had not yet started is refunded.
• We review private sellers’ listings before publishing them. If we refuse a paid listing before it goes online, we refund the amount.
• We may remove a highlight from a listing that is misleading, illegal or does not comply with these terms, without a refund.

• Anyone can claim a dealer’s page or create a new one. We don’t ask for documents up front: by claiming it, you declare that you represent that dealership.
• We monitor verified pages and each page has a link to report it. We may ask for proof that you represent the dealership.
• We may remove the badge and end the subscription without a refund if the page is not yours, if the details are false, if the listings are misleading or in case of abuse. If the dealership is yours and the mistake is ours, we refund the amount.
• It includes 3 highlights a month, of 30 days each. Highlights you don’t use in a month do not carry over to the next. You can buy extra highlights at the price of a single highlight; those are one-off payments, are not part of the subscription and are not refunded if you cancel.
• If you cancel, the page goes back to being a regular dealer page and the listings you published by hand become inactive (they are not deleted).
• The dashboard shows numbers calculated from public listings and the visits and clicks we count. We do not guarantee a number of visits, contacts or sales.
• You are responsible for the page’s details and for the listings you publish.

The banner at the bottom of the listing, search and market pages is sold to one advertiser at a time, by email, with dates and price agreed in writing. The advertiser is responsible for the banner’s content and for the page it leads to. We may refuse or remove a misleading or illegal banner.

The Market Agent uses artificial intelligence to answer based on the listings and the market numbers. It can get things wrong. Its answers are for information only: they are not financial, legal or mechanical advice, nor an official valuation of the car.

The same applies to reference prices, price ratings, estimates and reports: they are calculations made with real listings, not guarantees.

You may not:

• copy the site in bulk or access it with bots without permission;
• use the agent to generate automated requests or get around the limits;
• publish fake listings, listings of cars you are not entitled to sell or listings with illegal content;
• resell or publish the reports you bought;
• use the site to deceive buyers or sellers.

If you do, we may suspend or delete your account.

We do our best to keep the site always available and the data correct, but we do not guarantee it. We are not liable for deals between buyers and sellers, nor for decisions taken solely on the basis of the site’s data, except in case of wilful misconduct or gross negligence on our part.

Nothing in these terms limits the rights the law gives you as a consumer.

These terms are governed by Portuguese law.

If you have a complaint, write to [email protected] first. You can also use the Livro de Reclamações Eletrónico (the official electronic complaints book).

In the event of a consumer dispute, you can turn to an alternative dispute resolution body, such as the Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (cniacc.pt). The full list is on the Portal do Consumidor (the consumer portal).

We may change these terms. The version in force is the one on this page, with the date at the top. A purchase already made follows the terms of the day it was made. Changes that affect an ongoing subscription are notified by email 30 days in advance.